Warm Wales Healthy Homes



During the recent Covid outbreak we have adapted our services to offer continued support to clients whilst working safely from home.  We now offer:

  • ‘home’ visits by telephone or Zoom – we find helping via a live zoom chat with visual contact is more personal.
  • 3-way calls to energy providers to discuss bills, debts or tariffs.
  • 3-way calls to Nest to assist with getting a new boiler via their scheme.

We can also:

  • provide valuable help and support on tariff switching and guide people through the process, helping them gain confidence so they will be comfortable to do this for themselves.
  • assist with Welsh Water reductions, complete the forms online for householders and support them in getting water bills reduced where eligible.
  • assist with benefits, assess if they may be entitled to other help and either apply online for certain benefits or refer to partner organisations.
  • make referrals for adaptations to the home (e.g. level access showers, grab rails, stairlifts, ramps, or sensory/hearing aids, lifeline and key boxes)
  • provide information on carbon monoxide dangers, discuss fire/smoke alarms and refer for help where required.
  • add vulnerable people onto the Priority Services Register (PSR) with their water and energy providers.

We are funded by Wales & West Utilities and partnered with Care & Repair, Nest and Welsh Water. All our services are free with no obligation.

If you would like to make a direct referral please complete the contact page:  https://www.warmwales.org.uk/contact/ select ‘Healthy Homes Healthy People’ under Enquiry or give us a call on one of the numbers below.

Katrina Bradley Lead Community Worker

Katrina.bradley@warmwales.org.uk  07795950881

Kathy Harris Community Worker

Kathy.harris@warmwales.org.uk        07813695744

Please see PDF below "Welsh Government Covid19 support booklet" 

The South Wales Healthy Homes Healthy People Project Team

Financial Support leaflet - Covid 19 Financial Support leaflet - Covid 19